Frequently Asked Questions

Orders & Shipping

How long does it take to receive my order?

Since every item is made to order, please allow 2-4 business days for production, plus shipping time. Standard shipping typically takes an additional 4-6 business days within the US. You'll receive a tracking number as soon as your order ships.

Do you ship internationally?

We currently ship within the United States. International shipping options may be added in the future — sign up for our newsletter to stay updated.

Can I expedite my order?

Expedited shipping may be available at checkout depending on your location. Please note that production time (2-4 business days) is separate from shipping time and cannot be expedited.

Products & Sizing

How do I find the right size?

Each product page includes a sizing guide with measurements. If you're between sizes, we recommend sizing up for comfort. Still unsure? Feel free to contact us before placing your order.

Do you offer custom sizes?

We currently offer standard sizes only. However, if you have specific needs, please contact us to discuss possible options.

Can I return or exchange my order?

We want you to love your purchase! Please visit our Contact page for detailed return and exchange information, or Contact page directly for assistance.

Care & Maintenance

How should I care for my stone items?

Stone is a natural material and requires gentle care. Avoid harsh chemicals and abrasive cleaners. For specific care instructions, please refer to the care guide included with your order or reach out to us.

What if my item arrives damaged?

We take great care in packaging, but accidents happen. If your item arrives damaged, please contact us within 7 days with photos, and we'll make it right.

General Questions

Do you offer gift wrapping?

Gift wrapping options may be available for select items. Check your product page at checkout for available options.

Can I modify my order after placing it?

Orders are processed quickly. If you need to make changes, please contact us immediately.

Still have questions?

We're here to help! Visit our Contact page or send us a message anytime.